Reference

diamondsatta legal terms for your account

diamondsatta sets out the legal terms for your account, your data and your access in one place.

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CONTACT PATHS

Where to send legal requests

If you need a legal correction, a record lookup or a question about an account decision, use the channel that fits the matter. Send the registered phone or email, the account name and the change you want, so we can match the request to the right record and reply with the next step. We keep the reply focused on the policy and ask only for details needed to verify the file.

Team online

Email request

Send your legal request with the registered phone or email, the account name and the change you want. That lets us locate the file, check the subject and reply with the next step.

In-account message

If you can access the account, send the request from inside the profile area so it stays linked to the right login. We use that path for corrections, access questions and dispute follow-up.

Written notice

For matters that need a paper trail, use written notice and include the same account details plus a clear request. We keep the record of receipt and route it to the person handling the file.

DATA HANDLING

How we keep records safe

We keep the policy practical: account records, device logs and cookie data are held only for legal handling, internal checks and dispute work.

Data use

We keep account details, device logs and payment records only for legal handling, internal checks and dispute work. We do not hold them for any purpose outside the terms that apply to your account.

Cookie control

Cookies help keep your session, language choice and security state in place. If you clear them, you may need to sign in again and confirm the device before the account opens as expected.

Account safety

Use a strong password and keep your phone or email current so we can confirm change requests. If someone else gets access, contact us quickly and we can lock the session and inspect the logs.

Retention period

We keep records only as long as needed for legal duties, tax checks, dispute handling and account repair. After that period, we archive or delete them under the rule that applies at the time.

Change requests

To change a name, phone number or other account detail, send a clear request from the channel below. We may ask for a matching check so we do not alter the wrong account.

Contact route

Any privacy or legal question should go through the same contact routes listed here. We route the message to the person handling the request and keep a trace of the reply for later checks.

Questions on access and records

These questions cover access, records, contact routes and the way local law affects your account. If your case needs a human check, the answer below points to the next step rather than making a blanket promise. We keep the replies narrow so you can see what applies, what we may need from you and where to send the request.

Only where local law permits. If your region does not allow access, we keep that limit in place and do not open the account. If it does, the account stays subject to the terms on this page.

We keep the account name, login trail, device logs, payment trail and any request record needed for legal handling or dispute work. We do not hold more than the task requires, and we check the file when the rule set changes.

Send the change from the contact route below with the registered phone or email and the detail you want corrected. We may ask for a matching check so the fix applies to the right account.

Only as long as needed for account support, legal duties, tax checks and dispute handling. After that period, we archive or delete the record in line with the rule that applies at the time.

Cookies help keep your session and security state in place. They do not change your legal position, but if you clear them you may need to sign in again and confirm the device.

Use the same contact routes for any dispute, correction or access question. We route it to the person handling the file, and we keep a trace of the reply for later checks.

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